Sales process automation

“Sales reps are only spending one-third of their time selling” Ken Krogue, Forbes Sales process automation is not about eliminating jobs. The goal is to give sales more time to engage customers, provide value, and close deals. Finding, hiring, and training new salespeople is an expensive and time consuming undertaking, so maintaining high productivity is […]

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Next level customer service dynamic case management

“You are what you do, not what you say you’ll do.” Carl Jung My former company, New England Office Supply (NEOS), provided an outstanding customer experience. I know this because we were acquired by our toughest competitor and witnessed the differences first hand. The transition was difficult, and customers frequently told us how much they […]

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“If you’re not getting better, you’re getting worse.” Pat Riley   My former company New England Office Supply (NEOS) evolved many times during its 22 years in business. On our first day we were three businesses merging into one with combined sales of $5 million. Primary concerns were how do we combine 3 different cultures […]

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